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How do I cancel or change my services?

cancel, إلغاء, change, تغير, الخدمات, services, whmcs

The cancellation process varies depending on the product type you wish to cancel. Services can be cancelled:
  • Through your Account.
  • By contacting our Customer team online.
  • By raising a ticket to one of our support .

The cancellation method is affected by the type of service. For a full break down of our services and their cancellation processes, please see below.

You can also contact our Customer team online if you wish to enquire about an upgrade or a downgrade to one of your existing services on chat.

If you are unable to chat online with customer team you can raise a support ticket to ask a member of our support team to contact you back to process your request.



   

Please note: that Consumers are eligible for a 14 day cooling off period for non-bespoke products. Bespoke products are anything that has been customised to the customer so cannot be sold.

An example of such products that this applies to at 4serv is Domain names. Due to their nature, this means that they are non refundable.

Please note that the Cooling Off period only applies to Consumers, not Business Customers. If you are unsure whether you are a Business Customer or a Consumer, you can view the definitions of these terms in the Definitions section of our General Terms of Service.

How do I allow my domain(s) to expire?

To allow a domain to expire, you will need to do the following:

1. Login to your Account panel

login

2. Scroll down to the Domain window click on it .

change my services

3. Look to auto renew if you find it disable you will still be able to manually renew your domain names at a later date.

change my services

4. If you find it enable you can stop auto renew by click on the wrench icon and select Auto Renew Status.

change my services

5. Go to Auto Renew Tab and click on Enable big button

change my services

How do I surrender domain?

You can request the deletion of TLD by email a request to [email protected] The request should include the wish to delete the domain, and be signed with Photo ID. Compliance will then follow up by email with the admin contact of the domain name to confirm the wish to have the domain deleted.

1. Login to your Account panel

login

2. Scroll down to the Services window click on it .

login

3. Select the service and click on yellow arrow .

login

4. Now you can click on Request Cancellation button to cancel the service .

login


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